Terms & Condition

Welcome to Pearl Green. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our services, you agree to be bound by the following terms.

1. General Information

Pearl Green is an eCommerce platform specializing in gifts, customized bottles, trophies, and other gift items. Our website is intended for use by customers looking to purchase retail and/or bulk customized products.

2. Product Information

  • We make every effort to display accurate product details, images, and prices.

  • Slight variations in color, design, or customization output may occur due to screen differences or printing methods.

  • Custom products once ordered cannot be altered or returned unless they are defective or incorrect.

3. Orders and Payment

  • All orders must be placed through our official website.

  • Payments must be made in full at the time of order using our secure payment gateway (UPI, cards, net banking, wallets, etc.).

  • Pearl Green reserves the right to cancel or refuse orders in cases of incorrect pricing, stock unavailability, or suspected fraud.

4. Shipping and Delivery

  • Orders are typically processed and shipped within 1–2 business days.

  • Delivery times vary based on location but generally range from 4–7 working days.

  • We are not responsible for delays caused by courier services, weather, or other unforeseen issues.

5. Returns and Refunds

  • Non-customized products can be returned within 7 days of delivery if unused and in original condition.

  • Customized items (with names, logos, engraving, etc.) are not eligible for return unless damaged or incorrect.

  • In case of approved returns, refunds will be processed within 7–10 business days.

6. Bulk and Corporate Orders

  • Special terms may apply for bulk or corporate gifting orders, including longer delivery timelines and separate invoicing.

  • Customization files (logos, names) must be provided by the client in proper formats.

7. Intellectual Property

All content on our website – including logos, designs, product images, and text – is the property of Pearl Green and may not be used without prior written consent.

8. Privacy Policy

Please refer to our [Privacy Policy] for details on how we collect, store, and use your personal information.

9. Limitation of Liability

Pearl Green is not liable for any indirect or consequential damages arising from the use of our products or website. Our total liability is limited to the value of the order placed.

10. Changes to Terms

Pearl Green reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website signifies your acceptance of any changes.

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